Resources

How Little Things Make A Big Difference: how increasing knowledge and specialisation led to increased complexity and lethal mistakes... until the checklist.

This book is an excellent and highly researched follow up and companion to ‘Good to Great’ – this time focusing on employees rather than leaders.

This book started the Nudge Theory movement, and is a fantastic read, full of eye watering examples to show how non-rational most of us are…

Poor performance from a different perspective – toxic culture, rather than toxic people; but a toxic culture empowers toxic behaviour….