Resources

Spending Money & Keeping the Change

30 January 2023
PUBLISHED @ sales

Spending Money & Keeping the Change

Customer Service Excellence Through Empowering Staff

Fine examples of how excellent customer care can result when front line staff are trusted with a budget and how to spend it

themes:

elms ID: 7275

Courageous Love

2 January 2023
PUBLISHED @ sales, demo

Courageous Love

Giving & Receiving Blind Spot Feedback

A perfect example of blind spot feedback, and the difference it can make – where the feedback is given and received as a gift, rather than a criticism

themes:

elms ID: 7299

Ways of Seeing

28 December 2022
PUBLISHED @ my, wvht, demo, sales

Ways of Seeing

John Berger

A seminal book that changed the way people think about oil paintings, publicity and perception. Though old now, it still resonates in today’s world

themes:

...used in:

pod	Perception

elms ID: 22045

Changing Habits

26 December 2022
PUBLISHED @ sales, demo, my, wvht

Top Ten Tips on...

Changing Habits

Making and breaking habits - what do you need? Know your reasons, then how to replace the bad ones, and reinforce and repeat the good ones

themes:

elms ID: 5518

People on an Airfield

19 December 2022
PUBLISHED @ sales, demo, my, wvht

People on an Airfield

Communication & Setting Success Criteria

Clear priorities are one thing - but what if they conflict? A great example of the need to connect top level strategy with ground level decision making.

themes:

...used in:

pod	MP: Specification for Success

elms ID: 7254

Nudge Theory

12 December 2022
PUBLISHED @ sales, demo, my, wvht

Top Ten Tips on...

Nudge Theory

How an understanding of human behaviour – how we act, and why – can help you ‘nudge’ people towards or away from particular choices and outcomes…

themes:

elms ID: 5548

Culture Shift

10 December 2022
PUBLISHED @ my, demo, wvht, sales

Culture Shift

Kirsty Bashforth

The book takes you through the key stages of building and maintaining a corporate culture, and there are scores of case studies to provide examples.

themes:

elms ID: 23898

Negotiation Tactics

5 December 2022
PUBLISHED (for review) @ sales, demo, my, wvht

Top Ten Tips on...

Negotiation Tactics

These 10 tactics are those most commonly used by many negotiators - so knowing about them may help you resist them...

themes:

elms ID: 5516

Arm Folding

5 December 2022
PUBLISHED @ sales, demo, my, wvht

Arm Folding

Habits & Embedding the Change

A brilliant yet simple way of emphasising how the key element in effective change is not about making the change, but embedding it...

themes:

elms ID: 5553

If I Understood you Would I Have This Look on my Face?

1 December 2022
PUBLISHED @ demo, my, wvht, sales

If I Understood you Would I Have This Look on my Face?

Alan Alda

A detailed and impassioned case for using theatrical improvisation to develop key communication skills, particularly empathy.

themes:

...used in:

pod	Listening Skills

elms ID: 1142

Entrepreneurship

29 November 2022
PUBLISHED (for review) @ sales

Entrepreneurship

How 42 separate businesses not only work in the same space, but collaboratively as a learning collective, sharing business ideas and experiences...

themes:

elms ID: 5587

JEDI - what can you do?

29 November 2022
PUBLISHED @ my, wvht, demo, sales

JEDI - what can you do?

themes:

...used in:

JEDI: What can individuals do?

elms ID: 24577